Refund Policy
Effective Date: October 29, 2025
Business Name: Karen Market LLC DBA Karen Clothing
Website: www.karenclothing.com
Contact Email: wecanhelp@karenclothing.com
1. General Policy
Karen Market LLC DBA Karen Clothing (“Karen Clothing,” “we,” “us,” or “our”) strives to ensure customer satisfaction with every purchase. This Refund Policy outlines the terms and conditions under which refunds and returns may be accepted. By making a purchase on our website, you agree to the terms set forth herein.
2. Refund Eligibility
Karen Clothing does not offer refunds except in cases where the error was caused by us, including but not limited to the shipment of incorrect or defective products. Refunds will not be issued for reasons such as customer preference, incorrect size selection, or dissatisfaction unrelated to product defect or error.
3. Return Period
Eligible items may be returned within fifteen (15) days from the date of delivery. Returns requested after this period will not be accepted.
4. Return Conditions
To qualify for a return, the following conditions must be met:
– The item must be unused or exhibit only minimal cosmetic wear.
– The item must be returned in its original packaging (where applicable).
– A valid proof of purchase, such as an order number or receipt, must be provided.
Karen Clothing reserves the right to deny any return that does not meet these conditions.
5. Defective or Incorrect Items
If you receive a product that is defective, damaged, or incorrect due to our error, please contact wecanhelp@karenclothing.com within fifteen (15) days of delivery. Upon verification, we will either:
– Replace the defective or incorrect item at no cost to you, or
– Issue a refund to the original payment method, at our discretion.
Return shipping costs for defective or incorrect items will be covered by Karen Clothing.
6. Return Shipping
For returns not resulting from an error by Karen Clothing, customers are responsible for all return shipping costs. For approved defective or incorrect items, Karen Clothing will provide a prepaid shipping label or equivalent return arrangement.
7. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to the original payment method within ten (10) to fifteen (15) business days from the date of approval. Processing times may vary depending on your payment provider.
8. Non-Refundable and Non-Returnable Items
The following items are non-returnable and non-refundable, except where required by law:
– Items that have been used, worn, or altered beyond acceptable cosmetic wear;
– Items returned without original packaging or proof of purchase;
– Any product returned beyond the 15-day return window.
9. International Orders
Karen Clothing currently does not ship or sell internationally. This Refund Policy applies exclusively to orders shipped within the United States.
10. Contact Information
For all refund or return inquiries, please contact our support team:
📧 Email: wecanhelp@karenclothing.com